üYou should answer the telephone within
3 rings
üYou should not keep the call on hold
for more than 30 seconds
üYou must inform all callers of action
being taken (holding, transferring, etc.)
ükeep the background noise-free
üYou should not disclose or transfer
mobile phone numbers without permission
üWe will answer calls with "time of
the day, department,
ü “This is name, how may I assist you?" and end with
ü "Thank you for calling"
üAlways smile, use positive expressions
and speak in a clear, polite and friendly manner
