NEED AND IMPORTANCE OF TRAINING :-

         

  Training is important not only from the point of the organizations, but also for the employees. A skill acquired through training is an asset for the organization an employee. The need for training of employees arises due to the following factors:

  *Higher Productivity:

      It is essential to increase productivity and reduce cost of production for meeting competition in market.

    *Quality Improvement:

The customers have became quality conscious and there requirements keep on changing. To satisfy the customer, quality of product must be continuously improved through training of workers.

    *Technology Update:

Technology is changing at fast pace. The workers must learn new techniques to make use of advanced technology. Thus, training should be treated as a continuous process to update the employees in the new methods and procedures.

    *Industrial Safety:

Training workers can handle the machines safety. They also know the use of various safety devices in factory. Thus, they are less preening to industrial accidents.

  *Reduction of Turn Over and Absenteeism:

          Training creates a feeling of confidence in the minds of the workers. It gives them a security at the                work place. As a result, labor turn over and absenteeism rates are reduced.  

Training Methods

TRAINING METHODS

 A) On the job training:-­

Under this method, the worker is given training at the work place by his immediate supervisor. In the other words, the workers learn in the actual work environment. It is based on the principle of "learning by doing".

On the job training is consider to be the most effective method of Training the operative personnel. On the job training is suitable for imparting skills that can be learned in a relatively short time. These methods are relatively cheaper and less time consuming.

B) Off the job training:­-

Under this method, the worker is required to undergo training for a specific period away from the workplace. Off the job methods are concern with both knowledge and skills in doing in certain jobs. The workers are free of tension of work when they are learning

Reasons for guests to make complaints

      1) Needs of our guests have not been met.

2) We have not worked to our own standard.

3) Delayed orders, guests are impatient.

4) Wrong order was served.

5) Billing was incorrect.

6) Not enough attention paid to guests.

7) We give false promises.

8) Mix-up in reservations.

9) Poor food hygiene.

10) Guests are in bad mood/having a bad day.

Training Methods

                                                    TRAINING METHODS

ON THE JOB METHODS                                                 OFF THE JOB METHODS

1. Induction or Orientation                                                      1. Lecture Method

    Planning

2. Apprenticeship Training                                                     2.Conference Method

3. Inter_-Ship Training                                                             3.Seminar Method

4. Job Rotation                                                                      4.Case Study Method

5. Hall Training                                                                       5.Role Playing Method

6. Demonstration and Examples                                              6.Sensitivity Training

7. Incident Trainee Method

Check-out Procedure

nPolitely ask the guest to return the room key

nInform Housekeeping to look in the rooms for mini-bar consumption and forgotten items.

nPresent the bill to the guest

nWrite an invoice with information provided by the guest

nSettle the account according to mode of payment

nSay farewell using the guest’s name and extend an invitation to come again

nSort out any checks, credit card slips or cash

nSettle the account in the computer