Monday 3 February 2014
Etiquette Meaning
Etiquette relates to a code of behaviour among people within an organisation, group or society.
Keep in Mind :Your behaviour and manners should consistently correspond
with your well groomed image.
Housekeeping Terms
Linens- articles traditionally made of linens, but today more often made of –cotton sheets, pillowcases, towels and so forth.
Laundry and valet service- laundry service includes washing and valet service includes dry cleaning and pressing.
Houseman- a hotel employee who does heavy housekeeping chores especially in the public areas of the hotel.
PA- public areas, including the lobby, sidewalks, restaurants, elevators, and public restrooms.
Sunday 2 February 2014
Information should be know about guest
Guest full name (spell it out if it is not common)
Guest address
Guest phone number / cell phone number
date of your arrival
how many nights you will stay
what kind of room you like
how many people are coming
any special need / request
Quick Service Restaurant (QSR)
Also known as Fast Food Restaurants.
Very popular type of restaurants that serves fast-paced food delivery, production and service.
Relatively low priced meals.
Self-service and food is served in counters.
Factors in choosing a restaurant
1)Kind of food
2)Price range
3)Level of service
4)Ambiance of restaurant
How we can organize a successful Banquet -
A) Good Location
B) Some Good Planning
= A Successful Banquet
C) A Mix of Donations
D) Variety of Fundraisers
E) Effective Coordination
Top Mice destinations of world
Singapore
Shanghai
Kualalumpur
Bangkok
Honkong
Seoul (Korea)
Vienna (Austria)
Guangzhou(China)
Frankfurt ,
Dusseldorf,
Hamburg (Germany)
Paris (France)
Barcelona (Spain)
Geneva (Switzerland)
Stockholm (Sweden)
Jakarta
Guest Service Management
1)The guest service philosophy of a hotel should be communicated to constantly and consistently
2)This communication should begin with the first day of employee orientation where all new employees should be given the hotel’s service philosophy
3)A hotel’s guest service message can be summarised succinctly in the hotel’s service mission statement, which serves as the rule and/or goal of the guest service philosophy
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