Terms using in hotel industry

A)Lobby- large open area at the front of the hotel. B)Linen - sheets, blankets, pillow cases,towels. C)Inn - another word for Hotel. D)Brochures - small booklets that provide information on the local sites and attractions. E)bellboy - a staff member who helps guests with their luggage.

Hotel important terms using in regular basis

A)Wake up call- a morning phone call from the front desk, acts as an alarm clock. B)Valet- staff that parks the guests' vehicles. C)Room service- delivery of food or other services requested by guests. D)Reservation - a request to save a specific room for a future date. E)Motels - accommodations that are slightly cheaper than hotels.

Communication and COMMUNICATION MATHEMATICS

COMMUNICATION IS A PROCESS BY WHICH- 1)Two or more people exchange ideas, facts, feelings, information: 2)in ways that each gains a common understanding 3)of the meaning, intent and use of messages 7% - Spoken Words 38% - Tonality/Para Language 55% - Non-Verbal Body Language is the unspoken language that goes on in every Face-to-Face encounter with other persons.  It tells us their true feelings towards us and how well our communication is being received.

Customer Satisfaction

Customer satisfaction is basic to any successful business. Guest service is regarded as one of the most important concerns facing the lodging industry today .With increasing competition and heigthened customer sensitivity to the type of service they receive , quality guest relation is more important now than ever .The primary staff capable of providing good service are the people in the front office .The front desk is the one sure point of contact between guests and the property’ s personnel