Problems in Tourism Industry

1)Lack of Infrastructure Facility 2)Lack of Financial Support 3)Improper marketing/Tourism Promotion 4)Lack of Training 5)Increases Pollution in Environment 6)Change in Govt. Policy 7)Language Problem 8)Seasonal Demand/Low Paid with Long Hours

How we can solve Guest/Customer Complaints : Steps to complaint resolution

1)Provide customers with the opportunity to complain. 2)Give customers your full and undivided attention. 3)Listen completely. 4)Ask the key question: "what else?" 5)Agree that a problem exists; never disagree or argue. 6)Apologize. 7)Resolve the complaint. (Ask again: "what else?") 8)Thank the customer for bringing the complaint to your attention. If you cant give to customer what he/she is asking for, rather than refusing straightaway, give another option.

A Happy Guest-

A)Returns the next time. B)Recommends the place to his friends and acquaintances. C)Avails other services of hotel. D)Appreciates the hotel staff and respects them And thus, the profits are increased A study suggests that 95% of customers stop using a hotel’s service because somebody from the hotel staff was rude to them!

Banquet Operations

A)Banquet menu has higher contribution margin B)Banquets for group meetings and/or special events C)Forecasting and planning production, service, and labor are relatively easy D)Formal guarantee is made E)Less likelihood of overproduction of food with subsequent waste Various Ways to Charge for Beverages Individual Drink Price: Collecting cash or a ticket when each drink is sold (cash or host bar) Bottle Charge: Charging on a by-bottle basis for each bottle consumed and/or opened Per-Person Charge: Charging a specific price for beverages based on attendance at the event Hourly Charge: Charging the host a specific price for each hour of beverage service (based on number of guests) Specific Per-Event Charge: Using hours of beverage service; charging number of drinks per hour times number of guests

Interview Questions : Must keep in Mind the answers of these questions

1)Are you willing to work overtime? Nights? Weekends? 2)What has been or is your greatest achievement in your past or current role? 3)Can you give me an example of where you have learnt from a mistake you have made? – What did you learn?   4)What is more important to you: the money or the work? 5)What qualities do you look for in a boss? 6)Do you have any questions for me?

Interview Questions ?

1)Tell me a little about yourself 2)Why did you apply for this position? 3)What experience do you have? 4)Why are you the best person for the job? 5)Why did you leave your last job? 6)What would your previous bosses, colleagues or teacher say about you? 7)What can you tell me about this company? 8)Are you a team player? 9)What are your Strengths? 10)What are your weaknesses?

How to give good presentation/ How to deal with podium panic

1)Audiences are forgiving 2)Nervousness is usually invisible 3)Be yourself 4)Practice deep breathing/ visualization techniques 5)Begin in your comfort zone 6)Check out the room in advance 7)Concentrate on the message 8)Begin with a slow, well prepared intro; have a confident and clear conclusion 9)Be prepared and practice