1) Needs of our guests have not been met.
2) We have not worked to our own standard.
3) Delayed orders, guests are impatient.
4) Wrong order was served.
5) Billing was incorrect.
6) Not enough attention paid to guests.
7) We give false promises.
8) Mix-up in reservations.
9) Poor food hygiene.
10) Guests are in bad mood/having a bad day.
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