CORRECT PHONE MANNER

1)You should answer the telephone within 3 rings 2)You should not keep the call on hold for more than 30 seconds 3)You must inform all callers of action being taken (holding, transferring, etc.) 4)keep the background noise-free 5)You should not disclose mobile phone numbers without permission 6)You should not transfer calls to mobile phones without permission 7)We will answer calls with "time of the day, department, “This is name, how may I assist you?" and end with "Thank you for calling" 8)Always smile, use positive expressions and speak in a clear, polite and friendly manner