Food Plans in Hotels

1)American Plan(AP)- Full Board Plan American Plan means that apart from room rent hotel tariff includes all 3 meals as well Breakfast, Lunch and Dinner. 2)Modified American Plan(MAP)- Half Board Plan Modified American Plan means quoted rates include two meals a day, namely breakfast and either lunch or dinner. 3)Continental Plan(CP) Under Continental Meal Plan, room rent and complimentary free breakfast are included in the tariff. 4)European Plan(EP) European Plan will mostly have the lowest tariff in a rate card because it includes only room rent and no meals. 5)Bermuda Plan

Tourism Trade Bodies

Adventure Tour Operators Association of India Association of Domestic Tour Operators of India Hotel Association of India India Convention Promotion Bureau Indian Association of Tour Operators Indian Heritage Hotels Association Indian Tourist Transporters Association Federation of Hotel and Restaurant Associations of India Travel Agents Association of India Travel Agents Federation of India

Basics of billing

1)Always keep the till area clean 2)Arrange the coins/cash in a neat pile 3)Keep your cashier kit ready 4)Ensure a stock of 2-3 extra bill rolls 5)Keep the free gifts on the free gift rack 6)Remove Basket/trolleys kept near the scanner/till 7)Ensure all 3 sizes carry bags are available and arranged neatly

NEED AND IMPORTANCE OF TRAINING :-

         

  Training is important not only from the point of the organizations, but also for the employees. A skill acquired through training is an asset for the organization an employee. The need for training of employees arises due to the following factors:

  *Higher Productivity:

      It is essential to increase productivity and reduce cost of production for meeting competition in market.

    *Quality Improvement:

The customers have became quality conscious and there requirements keep on changing. To satisfy the customer, quality of product must be continuously improved through training of workers.

    *Technology Update:

Technology is changing at fast pace. The workers must learn new techniques to make use of advanced technology. Thus, training should be treated as a continuous process to update the employees in the new methods and procedures.

    *Industrial Safety:

Training workers can handle the machines safety. They also know the use of various safety devices in factory. Thus, they are less preening to industrial accidents.

  *Reduction of Turn Over and Absenteeism:

          Training creates a feeling of confidence in the minds of the workers. It gives them a security at the                work place. As a result, labor turn over and absenteeism rates are reduced.  

Training Methods

TRAINING METHODS

 A) On the job training:-­

Under this method, the worker is given training at the work place by his immediate supervisor. In the other words, the workers learn in the actual work environment. It is based on the principle of "learning by doing".

On the job training is consider to be the most effective method of Training the operative personnel. On the job training is suitable for imparting skills that can be learned in a relatively short time. These methods are relatively cheaper and less time consuming.

B) Off the job training:­-

Under this method, the worker is required to undergo training for a specific period away from the workplace. Off the job methods are concern with both knowledge and skills in doing in certain jobs. The workers are free of tension of work when they are learning

Reasons for guests to make complaints

      1) Needs of our guests have not been met.

2) We have not worked to our own standard.

3) Delayed orders, guests are impatient.

4) Wrong order was served.

5) Billing was incorrect.

6) Not enough attention paid to guests.

7) We give false promises.

8) Mix-up in reservations.

9) Poor food hygiene.

10) Guests are in bad mood/having a bad day.

Training Methods

                                                    TRAINING METHODS

ON THE JOB METHODS                                                 OFF THE JOB METHODS

1. Induction or Orientation                                                      1. Lecture Method

    Planning

2. Apprenticeship Training                                                     2.Conference Method

3. Inter_-Ship Training                                                             3.Seminar Method

4. Job Rotation                                                                      4.Case Study Method

5. Hall Training                                                                       5.Role Playing Method

6. Demonstration and Examples                                              6.Sensitivity Training

7. Incident Trainee Method